Overview
This privacy policy explains how The Lookout Limited ("we", "us", "our") collects, uses, and protects your personal information in accordance with the Privacy Act 2020.
Information we collect
Catering order enquiries
When you submit a catering enquiry, we collect your name, email address, phone number, requested catering date, order details, dietary requirements, and delivery method and address. We use this information to respond to your enquiry and arrange catering.
Functions enquiries
When you submit a functions enquiry, we collect your name, email address, phone number, requested function date, preferred time slot, estimated guest count, and function details. We use this information to respond to your enquiry and arrange your function.
Online reservations
When you make a reservation through our website, your booking details are processed by Eveve via the ReSHub booking system. We do not store your reservation details directly — they are handled entirely by Eveve.
Cookies
Cookies are small files stored on your device that help websites function. We use cookies set by our website (first-party) and cookies set by third-party services we use.
Essential cookies
These are necessary for the website to work and cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| Cookie: Session cookie | Purpose:Keeps the website working as you browse — lets you submit forms and shows confirmation messages after you contact us. | Duration: Until you close your browser |
Third-party cookies
These cookies are set by external services we use.
| Service | Cookie | Purpose | Duration | Set by |
|---|---|---|---|---|
| Service: Google reCAPTCHA | Cookie: Google reCAPTCHA cookie | Purpose:Checks whether you're a real person (not a spam bot) when you use our forms. This stops our inbox filling up with junk. | Duration: 6 months | Set by: Google |
| Service: Eveve / HubSpot | Cookie: HubSpot tracking cookie | Purpose:Tracks your visit for Eveve's analytics. Set when you interact with the reservations widget. | Duration: 13 months | Set by: HubSpot (via Eveve) |
| Service: Eveve / HubSpot | Cookie: HubSpot user token | Purpose:Identifies you as a unique visitor for Eveve's CRM system. | Duration: 13 months | Set by: HubSpot (via Eveve) |
| Service: Eveve / HubSpot | Cookie: HubSpot messages token | Purpose:Used by HubSpot's messaging to recognise you across sessions. | Duration: 14 days | Set by: HubSpot (via Eveve) |
| Service: Eveve / Google Analytics | Cookie: Google Analytics user cookie | Purpose:Tracks how often you visit and the time between visits, on Eveve's domain. | Duration: 2 years | Set by: Google (via Eveve) |
| Service: Eveve / Google Analytics | Cookie: Google Analytics campaign cookie | Purpose:Records how you arrived at the Eveve booking system (e.g. search engine). | Duration: 6 months | Set by: Google (via Eveve) |
| Service: Stripe | Cookie: Stripe session presence cookie | Purpose:Used by Stripe to confirm an active payment session during reservation checkout. | Duration: 1 year | Set by: Stripe |
| Service: Stripe | Cookie: Stripe device fingerprint cookie | Purpose:Used by Stripe for fraud detection and device recognition. | Duration: 2 years | Set by: Stripe |
Third-party services
Google reCAPTCHA
We use Google reCAPTCHA to protect our forms from spam. reCAPTCHA analyses your browsing behaviour to determine whether you are a real person. Read Google's privacy policy.
Eveve / ReSHub (online reservations)
Our table reservation system is provided by Eveve via the ReSHub platform. When you make a reservation, your details are handled by Eveve. Read Eveve's privacy policy.
How long we keep your information
We keep catering order enquiries for 2 years from your requested catering date.
We keep functions enquiries for 2 years from your requested function date.
Your rights
Under the Privacy Act 2020, you have the right to:
- Ask what personal information we hold about you
- Ask us to fix any mistakes
- Ask us to delete your information
If you have concerns about how we handle your information, you can contact the Office of the Privacy Commissioner.
Contact us
For any privacy-related questions or to exercise your rights, please contact us.
Last updated: 6 June 2026